Last Updated: 12-May-2026
Indicrate Online Grocery Delivery (“Indicrate”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly in accordance with the UK GDPR, Data Protection Act 2018, and other applicable laws.
By using our website, mobile applications, or services, you agree to the practices described in this Privacy & Cookie Policy.
We may collect and process the following categories of personal data:
We use your information to:
Where you have provided your consent, or where otherwise permitted by applicable law, Indicrate may contact you via:
These communications may include:
We do not send marketing communications without consent where consent is legally required.
Your consent to receive marketing communications is not a condition of purchase.
By providing your mobile number and opting in to SMS communications, you agree to receive recurring automated and non-automated marketing and informational text messages from Indicrate.
Message frequency may vary based on:
Standard message and data rates may apply according to your mobile network provider's pricing plan.
Mobile network operators are not liable for delayed, failed or undelivered messages.
By subscribing to our newsletter, creating an account, placing an order, or otherwise providing consent, you may receive emails relating to:
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link contained in the email or by contacting us directly.
Customers who download and use the Indicrate mobile application may receive access to:
Promotional offers may be subject to separate terms and conditions and may be modified or withdrawn at any time.
You may opt out of marketing communications at any time:
SMS
Following an opt-out request, you may still receive essential transactional communications relating to:
If you cannot find a product you are looking for, we are happy to help.
We regularly source products based on customer requests and are always happy to check availability.
For assistance regarding:
Please contact:
📱 WhatsApp: +44 7448 112998
We have also recently updated our delivery policies to make them simpler, clearer and more customer-friendly.
You may update your communication preferences at any time through your account settings (where available) or by contacting us directly.
Indicrate reserves the right to modify, suspend or terminate any marketing programme, promotional campaign, messaging service, or loyalty initiative at any time.
Updated terms will become effective upon publication on our website.
Indicrate uses cookies and similar technologies to improve functionality, analyze performance, and personalize your experience.
Always Active
Keep Indicrate secure, fast, and fully functional — including login, cart, checkout, payments, and delivery features.
Optional
Help us understand what customers love, improve website performance, and make shopping smoother and faster.
Optional
Show you relevant offers, new arrivals, and promotions across Google, Facebook, Instagram, and other platforms.
Optional
Remember your settings, delivery location, and recently viewed products for a more personalized shopping experience.
You can manage or withdraw cookie consent at any time through your browser settings or cookie preferences panel.
We process personal data under one or more of the following lawful bases:
We only share personal data where necessary with trusted third parties, including:
We never sell or rent your personal data to third parties.
Payment information is processed securely by certified third-party payment providers.
Indicrate does not store full card or payment details on its servers.
We use:
Fresh produce, frozen products, and temperature-sensitive goods may naturally vary in appearance, ripeness, texture, or shelf life during transit.
Minor cosmetic packaging damage or natural ripening variation does not automatically qualify for refunds where products remain safe and consumable.
Courier delivery timelines are estimates and may occasionally be affected by operational delays outside our direct control.
We retain personal data only for as long as reasonably necessary:
| Data Type | Retention Period |
|---|---|
| Account & Order Records | Active account + 6 years |
| Customer Support Records | Up to 3 years |
| Marketing Preferences | Until opt-out |
| Technical Logs | Limited operational period |
| Payment Information | Not stored directly by Indicrate |
You have the right to:
Our website and applications may contain links or integrations with third-party platforms including payment providers, analytics tools, and social media services.
Their privacy practices are governed by their own policies, and we encourage users to review them separately.
Indicrate services are not intended for individuals under 18 years of age without parental or guardian supervision.
We do not knowingly collect personal information from children.
We may update this Privacy & Cookie Policy periodically to reflect legal, operational, or service changes.
Updated versions will always be published on our website with the revised “Last Updated” date.
For privacy, data protection, or cookie-related questions, contact:
Indicrate Online Grocery Delivery
📧 email@indicrate.co.uk